FAQ

Q: How do I choose the right age range for Building Blocks?

A: Age ranges are based on safety and developmental appropriateness—follow this guide:
  • 1–2 Years: Large, soft foam or plastic blocks (3+ inches) with no small parts (prevents choking). Simple shapes (cubes, cylinders) for stacking practice.
  • 3–5 Years: Medium-sized blocks (1–2 inches) with basic themes (animals, cars). 100–200 piece sets—encourages fine motor skills and simple building.
  • 6–8 Years: Smaller blocks (0.5–1 inch) with complex themes (castles, spaceships). 300+ piece sets—supports problem-solving and creativity.
Pro tip: Check the product page for “choking hazard” warnings—we never sell small blocks for kids under 3!

Q: Are Early Education Machines safe for toddlers, and do they require adult setup?

A: Yes—all our Early Education Machines are designed for toddler safety:
  • Safety Features: Rounded edges (no sharp corners), non-toxic plastic (BPA-free), and auto-shutoff (saves battery if left unused for 10 minutes).
  • Setup: Most machines require minimal adult help—just insert batteries or plug in the charger (included). The user manual has step-by-step photos, and we include a “quick start” guide for busy parents.
For toddlers under 2, we recommend supervising initial use—helps them learn how to press buttons gently!

Q: What’s inside a Mystery Box, and can I choose the theme?

A: Each Mystery Box is curated for a specific age range (4–6y, 7–9y, etc.) and includes 3–5 age-safe, high-quality items—here’s what to expect:
  • Themes: We offer 4 themes (rotate monthly): Puzzle & Logic, Creative Play (e.g., mini art kits), Building & Construction (e.g., small block sets), and Learning Games (e.g., flashcards).
  • Theme Choice: Yes! Select your preferred theme from the dropdown menu on the Mystery Box product page. If a theme is out of stock, we’ll email you to offer alternatives (never send a surprise theme without checking!).
All Mystery Box contents meet UK safety standards—we list every item on a “spoiler sheet” (included in the box) for transparency.

Q: How do I clean Building Blocks or Early Education Machines?

A: Easy, kid-safe cleaning methods:
  • Building Blocks:
    • Plastic blocks: Wipe with a damp cloth and mild soap (e.g., baby shampoo). Avoid soaking (prevents warping).
    • Wooden blocks: Wipe with a dry cloth (or slightly damp cloth for stains)—never use soap (damages wood finish).
  • Early Education Machines:
    • Wipe the exterior with a disinfectant wipe (child-safe, no harsh chemicals).
    • For buttons: Use a cotton swab dipped in water to clean between crevices (removes sticky food or dust).
Never put Building Blocks or machine parts in the dishwasher—can damage plastic or electronics.

Q: Can I return a Mystery Box if my child doesn’t like the contents?

A: Mystery Boxes are eligible for return only if unopened (original seal intact) or if contents are defective/missing. Once opened, we cannot accept returns—this is to ensure hygiene for other families (used toys pose a risk of germs).
If your child doesn’t like the theme, email us—we’ll share tips to make the most of the items (e.g., how to turn a puzzle into a game) or offer a 10% discount on your next Mystery Box (different theme, of course!).